TERMS AND CONDITIONS OF ONLINE SHOP proteins.ie FOR CUSTOMERS,

WHO HAVE PLACE OR RESIDENCE OR TEMPORARILY RESIDE WITHIN THE TERRITORY OF THE EUROPEAN UNION

The owner of the online shop is:

PROTEINS.IE

LECOMP TANNING STUDIO

UNIT 2

HAYMARKET, JOHN ST

DROGHEDA CO LOUTH

IRELAND

 

I. General provisions

 

1. The regulations determine terms and conditions of purchasing goods from the Online Shop that is managed by LeComp Studio, 32 Brews Hill, Navan, Co Meath operating from: www.proteins.ie (hereinafter referred to as: “Online Shop”).

2. The Shop accepts orders from all countries of the European Union

3. A person placing an order (hereinafter referred to as: “Customer”) with Online Shop www.proteins.ie is obliged to familiarize themselves with the Regulations.

4. Ignorance of the Regulations does not exempt the Customer from the terms and conditions set out herein.

5. When an order is place by the Customer, he automatically agree to all terms and conditions as stated in the Regulations.

6. Orders can be placed by any person who is legally capable or a non corporate entity that has an email account, and full legal capacity.

7. The person placing an order must be at least 18 years old and have full legal capacity. In case of minors, consent from a parent or legal guardian is required.

II. Prices and delivery costs

1. All prices in the Online Shop are given in euro (EUR) and include VAT (the gross price).

2. The Customer shall select the preferred payment method available in the Online Shop:

a) advance payment – via PayPal,

b) advance payment – with a payment card via the Worldpay system; accepted payment cards:

Visa Credit
Visa Debit
MasterCard Credit
MasterCard Debit
Visa Electron
Maestro
JCB

3.Delivery by – courier.

4. Delivery is only possible within the territory of the European Union, with the exception of the territories listed in paragraph I.2 of these Regulations.

5. Presented prices of goods do not include delivery costs.

6. The Customer shall bear the delivery costs.

7. Delivery costs are automatically added to the price of an order, depending on the value of an order

a) up to 30 EUR (gross price) – delivery cost: 5 EUR (gross price),

b) over 30 EUR (gross price) – delivery cost: 0 EUR (gross price)

8. Proteins.ie reserves the right to change the prices of goods on offer. The change of price will not affect orders placed prior to the change. Proteins.ie also reserves the right to withdraw individual goods from the goods offered.

 

III. Conditions of placing and realizing orders

 

1. When placing an order in our Shop, it is necessary for the Customer to register his or her data in our database, and activate the account by the activation link sent to the e-mail address specified by the Customer in the registration form.

2. To place an order one should:

a) log into the Shop,

b) add chosen goods to the “cart,”

c) select a payment method,

d) confirm the order by clicking “complete order – send,”

e) after confirming the order with “advance payment” as a payment method, one should use the “Pay” button and make a payment via the selected system of electronic payments.

3. After placing an order, an e-mail containing all data concerning the order and the order’s number will be automatically sent by e-mail to the address as specified in the order.

4. If the Customer inputs false, wrong or incomplete data, the order shall not be completed.

5. An order with “advance payment,” as a selected payment method (Worldpay system and bank transfer to one of the Proteins.ie) will be fulfilled after receiving payment to one of the Proteins.ie bank accounts.

6. Ordered goods will be dispatched as soon as possible, and no later than 4 working days after receiving payment to one of the proteins.ie bank accounts.

7. An order will be fulfilled on the condition that the goods are in stock. Otherwise, the customer shall be informed about the order status, and talks to determine the method of order fulfilment (waiting time extension or cancellation of the order) shall be undertaken.

8. The Customer may modify the order (by contacting the Shop) before the consignment is dispatched.

9. A VAT invoice will be issued.

10. An order may not be fulfilled if the ordered goods are not in stock.

 

IV. COMPLAINTS AND REFUNDS

 

1. The Customer is obliged to check the condition of a package on delivery. If the package is damaged, the Customer is obliged to notify the purveyor and contact proteins.ie as soon as possible.

2. If the goods purchased by a customer or non corporate entity are defective, factory flawed or incomplete, we guarantee that we will exchange the goods for goods free from defects, on the condition that the Customer notifies proteins.ie about the defect within 14 working days from delivery. If the goods are out of stock, the Shop guarantees that the goods will be exchanged for other goods, or the Shop will refund the sum of the price of the goods.

3. To have the complaint acknowledged, the Customer must send the defective goods, accompanied by the invoice or other proof of purchase (bank transfer confirmation, payment card statement including confirmation of payment for the goods) and a statement of complaint, describing the reason for complaint, to the following address:

PROTEINS.IE

LECOMP TANNING STUDIO

UNIT 2

HAYMARKET, JOHN ST

DROGHEDA CO LOUTH

IRELAND

as soon as possible.

4. A complaint shall be considered within 14 days from filing a claim and the delivery of the faulty goods to proteins.ie.

5. If goods are returned in this way, the goods cannot show any trace of use, must be in genuine condition, and in original packing. Goods that do not comply with the above will not be accepted as a return.

6. In case of returning goods resulting from the withdrawal from the agreement, the Customer is liable for fees relating to the shipment to, and from proteins.ie.

7. In case of returning purchased goods, the Customer will receive the refund of the price of the goods (without delivery costs) within 7 days from receipt of goods at the warehouse:

In case of payment via payment card – the refund will be transferred directly to the Customer’s card.

8. If the complaint is found justified, the Customer will receive the refund of the price of the goods with delivery costs within 7 days from filing the complaint:

a) in case of “cash on delivery,” Worldpay, or PayPal - to the bank account specified by the Customer in an e-mail or in the statement of complaint,

b) in case of payment via payment card – the refund will be transferred directly to the Customer’s card.

9. Complaints should be directed to the following e-mail address: info@proteins.ie or postal address: LeComp Studio, 32 Brews Hill, Navan, Co Meath, Ireland. The complaint shall include name and quantity of the goods, full name of the Customer, number of order, and description of the reason for complaint.

10. proteins.ie shall not be held responsible or liable for any loss or damage caused by inappropriate use of the ordered goods, which is not in accordance with the description and recommendations given on the product label.

 

V. PRIVACY POLICY AND COPYRIGHTS

 

1. The Customers of the Online Shop voluntarily input their personal data indispensable for the order fulfilment, and agree to the processing and storing of this data for marketing and record keeping purposes, for the sole need of proteins.ie. The Customers have the right to access, correct and update their data, as well as to request that Proteins.ie stops using the data for marketing purposes. Proteins.ie is the administrator of the personal data.

2. proteins.ie is the sole owner of the copyright to products descriptions, images and all other materials on the Online Shop website. Copyright and Related Rights, any copying, reproduction, dissemination (in part or total) of descriptions and images placed on the website, without prior written agreement of proteins.ie, will be treated as a violation of copyright by proteins.ie.

 

VI. FINAL PROVISIONS

 

1. The content of the Online Shop does not constitute an offer under Civil Code.

2. In matters not regulated by the presented Regulations, provisions of the Civil Code shall apply.

3. Olimp reserves the right to alter this Regulations. New Regulations shall come into force after 14 days from publication.

4. We have made every effort to make our Shop functional and user-friendly. However, in case of any problems with our shop, below we present the most important information and rules that will help you to do the shopping in our Shop.

 

Contact: Please send your questions, suggestions and information about ensuing problems, concerning the Online Shop proteins.ie, to the following e-mail address:

info@proteins.ie

 

or correspondence address:

 

PROTEINS.IE

LECOMP TANNING STUDIO

UNIT 2

HAYMARKET, JOHN ST

DROGHEDA CO LOUTH

IRELAND